Refund and Returns Policy

Effective Date: December 23, 2024

At Snuggly.site, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely happy with your luxury handbag, our Refund and Returns Policy outlines your options.

1. Return Eligibility

  • Time Frame: Returns are accepted within 30 days from the date of purchase.
  • Condition: Items must be unused, in their original condition, and with all tags and packaging intact.
  • Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

2. Non-Returnable Items

  • Customized Products: Personalized or custom-made handbags cannot be returned unless defective.
  • Sale Items: Items purchased during promotional sales are final and not eligible for return.
  • Hygiene Products: Any products that have been altered for hygiene reasons are non-returnable.

3. Refund Process

  • Request Initiation: To initiate a return, please contact our customer service team within the return window.
  • Inspection: Upon receiving the returned item, our team will inspect it to ensure it meets the return criteria.
  • Refund Method: Approved refunds will be processed to the original payment method within 7-10 business days.
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

4. Exchange Policy

If you wish to exchange an item for a different color, size, or style:

  • Availability: Exchanges are subject to product availability.
  • Process: Contact our customer service to arrange the exchange. Once approved, follow the return instructions and place a new order for the desired item.

5. Defective or Damaged Items

  • Reporting: If you receive a defective or damaged item, contact us within 7 days of receipt with photos and a description of the issue.
  • Resolution: We will provide a replacement or full refund, including any applicable shipping costs.

6. How to Return an Item

  1. Contact Us: Reach out to our customer service team at info@snuggly.site or call us at (315) 768-7846 to initiate a return.

  2. Prepare the Package: Ensure the item is securely packaged in its original packaging.

  3. Ship the Item: Send the package to:

    Snuggly.site Returns Department
    6080 Cavanaugh Rd,
    Marcy, New York (NY), 13403

7. Contact Us

For any questions or assistance with returns and refunds, please contact us: